North Machinery Sales and Rentals (“North Machinery,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, utilize our equipment sales and rental services, or interact with us digitally and in-person across Northern BC and Yukon.
1. Information We Collect
We may collect personal information that you voluntarily provide to us or that is collected automatically when you engage with our services.
A. Information You Provide to Us:
- Contact Information: Name, email address, phone number, mailing address, and business details.
- Account & Transaction Details: Information regarding equipment sales, rental agreements, credit applications, invoicing, and billing addresses.
- Customer Support & Inquiries: Information provided when you request a quote, contact our service fleet, or submit an inquiry through our website forms.
B. Information Collected Automatically:
- Usage Data: IP addresses, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits to our website.
- Cookies and Tracking: We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.
2. How We Use Your Information
We use the collected information for purposes grounded in serving you and maintaining our operations, including:
- Processing, managing, and fulfilling your equipment sales and rental contracts.
- Providing fast customer support, including scheduling factory-trained technicians and dispatching mobile service fleets.
- Assessing credit eligibility for financing or commercial rental accounts.
- Sending transactional updates, invoices, promotional materials, or newsletters (where permitted by law; you may opt-out at any time).
- Improving our website functionality, security, and digital user experience.
3. How We Share Your Information
We do not sell your personal information. We only share your data under the following strictly necessary circumstances:
- Third-Party Service Providers: We may share data with trusted vendors who perform services on our behalf (e.g., payment processing, website hosting, IT support, or credit bureaus).
- Dealership & OEM Partners: As an authorized dealership, we may share relevant equipment-related data with manufacturers (such as SANY) for warranty registration, telematics, and product support.
- Legal & Compliance Requirements: We may disclose information if required to do so by Canadian federal or provincial laws, or in response to valid legal requests by public authorities.
4. Data Security & Storage
We implement robust administrative, technical, and physical security measures designed to protect your personal information against unauthorized access, loss, alteration, or disclosure.
Please note that your data may be stored on secure servers located in Canada or secure cloud-based infrastructures managed by our service providers. By using our services, you consent to this storage and processing.
5. Your Rights and Choices
Depending on your jurisdiction (including British Columbia’s Personal Information Protection Act – PIPA), you have the right to:
- Access the personal information we hold about you.
- Request the correction of inaccurate or incomplete data.
- Withdraw your consent to our processing of your information at any time (subject to legal or contractual restrictions).
- Opt-out of receiving marketing or promotional emails by clicking the “unsubscribe” link in those communications.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The “Effective Date” at the top of this page will indicate when the latest revisions were made. We encourage you to review this policy periodically.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Privacy Officer at:
- Email: service@northmachinery.ca
- Mailing Address: 1204 Pacific St, Prince George, BC V2N 5S3, Canada